Shipping & Delivery Policy

Last Updated: July 20, 2026

This policy explains how Teknion LLC prepares, dispatches, and delivers furniture and home furnishing orders. Please review the following information before completing your purchase.

How We Fulfill Orders

Depending on product availability and the customer’s location, orders may be dispatched from one of our fulfillment facilities or directly from an approved supply partner.

This fulfillment model helps us provide a wider selection of furniture, manage inventory efficiently, and keep our prices accessible. If an order contains multiple products, individual items may occasionally be shipped in separate packages.

1. Order Preparation

Orders normally require 2–4 business days for confirmation, inspection, packaging, and shipment preparation.

During holidays, promotional events, or other periods of unusually high demand, preparation may take up to 5 business days.

Business days do not include Saturdays, Sundays, or public holidays. Delivery estimates begin after an order has been dispatched.

2. Delivery Charge

A flat shipping fee of $5.99 applies to each order, regardless of the delivery destination.

Any available shipping promotion or discount will be shown during checkout before payment is completed.

3. Estimated Transit Times

Delivery speed varies according to the destination, carrier availability, local transportation conditions, and customs processing.

These timeframes are estimates rather than guaranteed arrival dates. Weather conditions, carrier disruptions, public holidays, remote-area delivery, and customs inspections may result in additional delays.

4. Tracking Your Shipment

After your order leaves the fulfillment facility, a dispatch confirmation containing the tracking number will be sent to the email address provided at checkout.

Please allow 1–3 business days for the carrier’s tracking system to display its first update. A short period without a new scan does not necessarily mean that the shipment has stopped moving.

When products are shipped separately, you may receive more than one tracking number.

5. International Import Charges

International shipments may be delivered with import duties and taxes unpaid.

Depending on the regulations in the destination country, the recipient may be required to pay:

• Customs duties
• Import taxes
• Brokerage or handling charges
• Other locally assessed fees

These charges are determined by local authorities and are not included in the product price or our shipping fee. Customers are responsible for paying any applicable import costs.

Customs inspections may also affect delivery time. Teknion LLC cannot control or guarantee the duration of the clearance process.

6. Address Changes and Cancellations

Please review your delivery address carefully before submitting an order.

To request a cancellation or correct an address, email service@bkqyg.com within 12 hours of placing the order. Include your order number and the requested change.

We will make every reasonable effort to assist, but changes cannot be guaranteed once an order has entered preparation or has been transferred to the carrier.

7. Furniture Arriving Damaged

Please inspect the package and furniture shortly after delivery.

If an item arrives damaged, contact us within 72 hours and provide:

• Your order number
• Photographs of the damaged area
• Photographs of the outer packaging
• A clear image of the shipping label
• A brief description of the problem

After reviewing the information, our team will arrange an appropriate solution, which may include sending a replacement item or replacement component at no additional cost.

Please retain the original product and packaging until your claim has been reviewed.

8. Packages Confirmed Lost

If the shipping carrier officially confirms that a package was lost while in transit, please contact our customer service team. After verification, we will arrange a replacement shipment without an additional product or shipping charge.

A shipment that is temporarily delayed or has not received a recent tracking scan is not automatically considered lost. Carrier confirmation may be required before a replacement can be issued.

9. Contact Information

Questions about shipping or delivery can be directed to:

Teknion LLC
725 S Figueroa St
Los Angeles, CA 90017
United States

Email: service@bkqyg.com
Telephone: +1 310-310-6600

When contacting us about an existing purchase, please include your order number so we can locate the shipment more efficiently.

© 2026 Teknion LLC. All rights reserved.