Return and refund policy
Returns & Refunds
Last Updated: July 20, 2026
At Teknion LLC, we want customers to feel comfortable when purchasing furniture from us. This policy describes the requirements and procedures for returns, exchanges, damaged products, and refunds.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
1. Our 30-Day Return Window
You may submit a return request within 30 calendar days after the item is delivered.
To qualify for a standard return, the furniture must:
- Remain in substantially the same condition in which it arrived
- Show no signs of regular use, alteration, or customer-caused damage
- Include all components, hardware, accessories, and instructions
- Be placed in its original packaging whenever reasonably possible
- Be accompanied by an order confirmation or other proof of purchase
We reserve the right to decline products that do not meet these requirements.
2. Requesting a Return
Before shipping anything back, email us at:
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photographs when the request involves damage, defects, or an incorrect item
If the request is accepted, we will send you a return authorization, an approved shipping label, and instructions for preparing and sending the furniture.
The authorization message will explain whether any return transportation charge applies.
Furniture sent back without prior authorization may be refused and may not qualify for a refund.
3. Damaged, Defective, or Incorrect Furniture
Inspect the product, packaging, components, and hardware as soon as the delivery arrives.
If the furniture is damaged, defective, incomplete, or different from what you ordered, contact us within 72 hours of delivery whenever possible.
Please provide:
- Clear photographs of the affected area
- Photographs of the exterior packaging
- An image of the shipping label
- A description of the problem
- Details of any missing parts
After reviewing the claim, we may arrange replacement parts, a replacement product, a repair, or a refund, depending on the circumstances. Approved return shipping for defective, damaged, or incorrectly supplied items will be covered by us.
The 72-hour reporting request does not reduce any mandatory legal rights available to you.
4. Products That Cannot Be Returned
The following products are generally excluded from voluntary returns:
- Custom-made or personalized furniture
- Furniture modified after delivery
- Items damaged through misuse, improper handling, or incorrect assembly
- Products missing essential components or hardware
- Clearance products clearly marked “Final Sale”
- Gift cards
- Items otherwise identified as non-returnable before purchase
Original delivery charges are generally non-refundable unless the return results from our error, the product is defective, or applicable law requires otherwise.
Please contact us before purchasing if you are uncertain whether a product is eligible for return.
5. Exchanges
We do not process direct product-for-product exchanges.
To obtain a different size, color, style, or model:
- Request a return for the original item.
- Wait for the return request to be approved.
- Place a separate order for the preferred product.
This approach helps prevent the replacement furniture from becoming unavailable while the original return is in transit.
6. European Union Customers
Customers receiving eligible online orders in the European Union may notify us that they wish to withdraw from the purchase within 14 days after delivery, without providing a reason.
This statutory right may not apply to furniture that is made to order or clearly personalized.
Unless the furniture is defective, incorrect, or we agree to cover the expense, the customer may be responsible for the direct cost of returning it. Mandatory consumer protections under applicable EU or national law remain unaffected.
To exercise this right, email service@bkqyg.com with your order number and a clear statement that you wish to cancel the purchase.
7. Refund Procedure
Once an authorized return reaches the designated facility, it will be inspected. We will then email you to confirm whether the refund has been accepted or whether additional information is required.
For approved refunds:
- Funds will be returned to the original payment method
- Please allow up to 10 business days for us to process the refund
- Your bank or payment provider may require additional time to post the funds
If more than 15 business days have passed since receiving confirmation that your refund was issued, contact us at service@bkqyg.com.
Where mandatory consumer law establishes a different refund procedure or deadline, the applicable legal requirement will take priority.
8. Authorized Return Address
Returns require prior approval and an authorized shipping label.
Teknion LLC
725 S Figueroa St
Los Angeles, CA 90017
United States
Do not send furniture to this address until our customer service team has confirmed that it is the correct destination for your return. Unapproved shipments may be rejected.
9. Contact Details
Email: service@bkqyg.com
Telephone: +1 310-310-6600
When contacting us, include your order number so our team can assist you more efficiently.
© 2026 Teknion LLC. All rights reserved.